FORZA Mobile Tech

FORZA Mobile Tech™ for iOS from MWA Intelligence transforms your service technician’s iOS device into an elegant and effective instrument to review and interact with service calls. The FORZA Mobile Tech app is configurable to allow service management to define various levels of empowerment appropriate for each specific team. This results in consistent workflow that improves customer care and technician productivity, thereby maximizing your return on investment in communication technologies.

The FORZA Mobile Tech app provides technicians with service agility through real-time access to business-critical service information in both connected and disconnected modes. Using the FORZA Mobile Tech app, technicians can access service calls, equipment service history and enter service related data. Integrated GPS tracking capability enables technicians to handle critical service calls with ease by locating the nearest required resource in real-time and displaying customer and resource locations in relation to open service calls. FORZA Mobile Tech quickly and accurately captures equipment serial numbers and part numbers by means of camera barcode scanning optimized to minimize energy consumption.

The FORZA Mobile Tech prerequisites are:
-iPhone iOS 7
-iPhone iOS 8+ for enhanced features
-iPhone iOS 8.2 for Watch App
-MWAi FORZA on SAP Business One
-MWAi FORZA iPhone training